This privacy policy sets out how and why we obtain, use and protect your personal information.

Who we are and our privacy policy:

iHope Foundation (we or us) is a registered Charity in England and Wales (charity number 1174299) and our main goal is to provide basic human necessities; food and water. We are committed to protecting your personal data. This privacy policy states how we collect, store and use data.

The following policy is written in accordance with the GDPR and Data Protection Act 1998. If you have questions regarding this policy, please contact us at:

iHope Foundation
Expressway, Office I.I, 1 Dock road, London, E16 1AH
Or email us at: info@ihopefoundation.org.uk

What information do we collect from you?

We only collect personal data relevant to the type of interaction you have with us. The information we collect is relevant to the type of interaction or transaction you are entering into.
The personal information we collect could include your: name, address, email address, telephone numbers, bank account details (for setting up regular payments) and whether or not you are a tax payer so that we can claim gift aid.
Please note the personal details gathered by us may not be limited to the above-mentioned categories depending on the services you sign up for. Sensitive personal data
Under GDPR and the Data Protection Act 1998, some personal data are considered as being more sensitive. We do not collect “sensitive personal data” about our supporters (e.g. health conditions) unless there is a relevant obvious reason for doing so, such as participation in a physically demanding activity or similar fundraising event where we need this to ensure that we provide appropriate facilities or support to enable you to participate in the event. In such cases, clear notices will be provided to make clear what information we need and why we need it.
All personal data is stored on a secure database, to which only a limited number of authorised and trained staff have access. It is deleted when no longer relevant, is never shared with third parties and is available to you at any point should you wish to see it.

How we use your information:

We collect this information in order to process your requests and keep you updated with our work. Examples Include:
Handling your donations.
Processing gift aid donations
Confirming receipt of donations (unless you have asked us not to do so).
Dealing with your enquiries, requests and complaints
Providing you with information about our activities events and services.
Providing you with the services, products or information you have requested
Complying with our legal obligations policies and procedures.
Providing and personalising our services.
Administering membership records.
Fundraising.
Third parties that share with us your data
Certain third party organisations collect data on our behalf as well as for their own use, but only when you make a donation to us, help us or request a service from us through them.
Third party organisations we currently receive data from include, but not limited to: CAF, GoCardless, PayPal and Eventbrite. These organisations will have their own data protection and privacy policies, which you should be aware of before signing up.

Who do we share information with?

We will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when the law requires it. If you share your personal information on the gift aid claim form, we will provide your data to HMRC (HM Revenue and Customs) for Gift aid claim purposes.
We carefully select our data processors and regularly monitor their activities to ensure they are complying with our policies and procedures. We do not allow them to use your data for their own purposes or disclose it to other third parties without our and your consent, and we promise to take all possible measures to ensure that they keep your data secure.
We will not share or sell or your personal information to other organisations for use by them or by others in any way.Yet, we may disclose your personal information in the following circumstances:
We may need to share your information with service providers who help us to deliver our projects, fundraising activities and appeals (subject to your communication preferences and our internal policies and procedures). We require these third parties to comply strictly with our instructions and data protection laws and we make sure that appropriate controls are in place.
We may use other companies to provide services and process your personal data on our behalf, including delivering postal mail, sending emails, processing credit card payments and analysing supporter trends to help us offer you communications that are most appropriate to you and your interests. We will only provide those companies with the information they need to deliver the specific service and we ensure that your data is treated with the same level of care as if we were handling it directly.
When you are using our secure online donation pages, you are going through to a secure payment provider approved by the banking industry. The names of these providers are mentioned above.
Where we are under a duty to disclose your personal information in order to comply with law; or the disclosure is ‘necessary’ for purposes of national security taxation and criminal investigation; or we have your written consent.
Where we need to perform due diligence checks to ensure individuals are not utilising our services for criminal purposes such as money laundering or for fraud.

Keeping your information up to date

We are obliged to ensure your data is as accurate and up-to-date as possible. We therefore consult alternative sources in order to ensure data quality e.g. Royal Mail address files, data cleansing services, websites and other publicly available sources.

How long will you keep personal information?

We will keep your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you marketing material, we will keep a record of your contact details and the appropriate information that will enable us to comply with your request.
Legacy income is vital to the running of the charity; so we may keep the data you provide to us indefinitely to carry out legacy administration and communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
We are legally required to hold some personal information to fulfil statutory obligations; for example, the collection of gift aid or to support certain financial transactions.

How we handle information collected from job/volunteer applications?

We will only use the information you give in your job/volunteer application for the legitimate interest of processing your application and to monitor recruitment statistics.
If there are instances in which we need to disclose your details to persons outside our organisation (for example, when conducting background checks such as references, professional qualifications or obtaining a disclosure from the Disclosure & Barring Service), we will ask for your consent before doing so, unless we are required to disclose this information by law.
All applicants’ details will be stored and retained on our system until the completion of the recruitment campaign. Information on successful candidates will be kept secure on our system.
Details of all unsuccessful candidates will be deleted at the end of the interview process. Physical interview notes are kept for 6 months after which they are shredded. We also keep anonymous statistical information about applicants for equality and diversity monitoring. This will not contain any information that could identify individual applicants.

How we keep your data secure

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of those who have access to the information we hold to ensure that your information is only accessible by appropriately trained and authorised staff or volunteers.
We perform comprehensive checks on external companies that collect or process personal data on our behalf before we work with them. We put contracts in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect on our behalf or have access to.

How we use cookies

We use cookies in order to provide you with a more personalised web service. Cookies are small text files placed on your computer by the websites you visit.

They are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site. Some of the cookies we use are essential in order for parts of the website to operate. These are

A- Extremely essential cookies
These cookies are extremely important to enable you to browse the website or to provide certain features you have requested. They cannot be disabled
B- System settings cookies
These are used to remember your cookie preferences
C- Functionality Cookies
These cookies enhance the functionality of the website by storing your preferences; for example:
HCREM – enables storing of login information within the cookie; when you come back to the site you are automatically logged in (enabled only by setting “Keep me logged in” option, when logging in)
t – enables storing of colour preferences (accessibility option)
f – enables storing of font size preferences (accessibility option)
The below cookies are used by third party plugins.
Google Analytics – internal cookies used to provide statistics
Under 13’s parental consent

iHope Foundation is committed to protecting the privacy of young people who engage with us through any means.

If you’re aged 13 or under, you must get your parent/guardian’s permission before you provide any personal information to us.

Accessing and updating personal info

The security and accuracy of your information is very important to us. So please if you change any of the your information or if you think that the information we hold about you is inaccurate or out of date, please email us at info@ihopefoundation.org.uk or write to us at:

iHope Foundation
Expressway, Office I.I, 1 Dock road, London, E16 1AH
Your Rights

Under the Data Protection Act 1998 and the General Data Protection Regulation, you have the following rights:

The right to access your personal information free of charge.
The right to edit and update your personal information
The right to request to have your personal information deleted.
The right to restrict processing of your personal information.
The right to object.
The right to lodge a complaint with the supervisory authority (ICO).
If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations.

This policy was last updated June 2023

We may change our policy from time to time so please visit our website and read the privacy policy each time you share your personal information with us.

If there are any significant changes to the manner in which we deal with your personal data, we will contact you and we will put a visible notice on our website